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The Best WordPress Hosting Providers for Speed and Reliability in 2024

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Introduction to WordPress Hosting

WordPress hosting plays a crucial role in the performance and functionality of a WordPress website. As one of the most popular content management systems, WordPress offers various options for hosting, each with its unique features and advantages. Choosing the right hosting provider is essential, particularly for new website owners or those considering switching their current provider. The decision can significantly influence speed, reliability, and, ultimately, the success of a WordPress site.

The importance of a reliable hosting service cannot be overstressed. A well-optimized WordPress hosting plan ensures that your website loads quickly, which is vital for providing a good user experience. Slow loading websites can lead to high bounce rates, inhibiting audience engagement and affecting search engine rankings. Therefore, selecting the best WordPress hosting can set the foundation for a seamless browsing journey for your users, enhancing the overall performance of your WordPress site.

When it comes to WordPress hosting, there are several types available, including shared, VPS, and dedicated hosting solutions. Shared hosting is typically more affordable but may lead to slower performance and limited resources, particularly during high traffic periods. Conversely, Virtual Private Servers (VPS) provide a more robust environment with dedicated resources, while dedicated hosting offers unmatched performance and security features, albeit at a higher cost. Additionally, WordPress-optimized hosting often comes with pre-installed themes and plugins, further simplifying the website-building process.

In summary, understanding the essence of WordPress hosting is critical for anyone looking to build or migrate a website. The choice of hosting provider can profoundly impact site performance, user experience, and accessibility, making it a foundational consideration for achieving online success.

Factors to Consider When Choosing a WordPress Hosting Provider

When selecting WordPress hosting, you are probably looking for the best WordPress Hosting. Several key factors significantly influence the performance and reliability of your WordPress website. Firstly, uptime is critical as it determines the percentage of time your site is operational. Ideally, look for a host that guarantees at least 99.9% uptime. This reliability not only ensures that your audience can access your site whenever they wish, but it also positively affects your site’s SEO ranking.

Speed is another essential element. A fast-loading website enhances user experience and can reduce bounce rates. To evaluate the speed of potential hosting providers, consider those that utilize advanced technology, such as SSD storage and Content Delivery Networks (CDNs). Additionally, some of the best WordPress hosting services offer top WordPress caching plugins to further optimize loading times, allowing your website to handle increased traffic without deteriorating performance.

Security features should also be high on your checklist. Opt for a hosting provider that includes robust security measures, such as firewalls, intrusion detection systems, and regular backups. Furthermore, check if they offer WordPress security plugins that help protect your site against malware and cyber threats, keeping your data safe.

Scalability is an often overlooked aspect. As your website grows, the hosting plan should accommodate this growth without requiring a complete overhaul. Choose a provider that offers scalable solutions, allowing you to upgrade seamlessly to handle increased traffic or resource requirements.

Finally, customer support is vital. Reliable and responsive support can mitigate downtime and resolve hosting issues efficiently. Opt for providers that offer 24/7 customer assistance through various channels such as live chat, phone, or email. Together, these factors create a comprehensive framework for evaluating potential WordPress hosting providers based on your unique needs.

Best WordPress Hosting Providers for Speed and Reliability

In 2024, selecting the right hosting provider is crucial for anyone looking to create a successful WordPress website. The performance of a WordPress site is significantly influenced by the hosting provider, making speed and reliability paramount. Below are some of the best WordPress hosting providers recognized for their performance in these areas.

First on the list is SiteGround, which stands out for its exceptional customer support and reliable uptime. With its powerful caching solutions and the latest version of PHP, SiteGround ensures that WordPress websites load quickly. Users consistently praise its services for handling traffic spikes efficiently, making it ideal for both bloggers and businesses alike.

Bluehost is another notable provider that has been officially recommended by WordPress.org. Known for its user-friendly interface and a variety of affordable hosting plans, Bluehost also provides optimized speed solutions through advanced caching methods. Their managed WordPress hosting option also includes free domain registration and SSL certificates, contributing to a secure and speedy experience.

For those seeking scalable solutions, Kinsta is a premium managed WordPress hosting provider that leverages Google Cloud Platform’s powerful infrastructure. Kinsta is frequently praised for its top-notch speed and performance metrics, which are enhanced by innovative caching plugins specifically designed for WordPress. Moreover, their exceptional support team specializes in WordPress, ensuring any technical issues are resolved swiftly.

Lastly, WP Engine is another excellent choice for those focused on speed and reliability. With advanced features such as automated backups, security updates, and built-in caching solutions, WP Engine is tailored for high-performance WordPress sites. Users benefit from a robust platform that consistently delivers optimal uptime and fast load times.

By evaluating these top WordPress hosting providers, individuals and businesses can find the right fit that meets their performance needs while ensuring a reliable online presence.

Comparative Analysis of Best WordPress Hosting Features

When selecting a hosting provider for a WordPress website, understanding the various features they offer is crucial for ensuring optimal performance and reliability. This section presents a detailed comparative analysis of the key hosting features provided by some of the top WordPress hosting providers, helping readers make an informed choice.

The first aspect to consider is the uptime guarantee. Most reputable hosting companies boast an uptime rate between 99.9% to 100%. Such reliability is essential for maintaining website accessibility and minimizing downtime, a critical factor for both user experience and SEO rankings. Monitoring tools can help assess these uptime claims in real-time.

Next, loading speeds can significantly impact user engagement and search engine ranking. Studies suggest that a loading time of under three seconds is optimal. The best WordPress hosting providers frequently implement technology like Solid State Drives (SSDs) and Content Delivery Networks (CDNs) to achieve faster speeds, making them suitable options for website builders focused on performance.

Security measures are another vital feature. The best WordPress security plugins should be integrated with hosting solutions to protect against threats. Features such as SSL certificates, DDoS protection, and regular security audits offer peace of mind, ensuring that a WordPress website remains protected from cyber threats.

Backup options are imperative as well, allowing users to restore their website swiftly in the event of data loss. Hosting providers that offer automated daily backups contribute significantly to peace of mind, as it reduces potential downtime and data vulnerability.

Lastly, customer support is essential for troubleshooting issues promptly. The best hosting providers offer 24/7 support via chat, phone, or email to ensure that users can effectively manage their WordPress sites. By evaluating these hosting features comprehensively, individuals can strategically choose their preferred WordPress hosting provider in 2024.

Understanding Uptime and Performance Metrics

In the realm of WordPress hosting, uptime is a critical metric that indicates the reliability of a web hosting service. Uptime refers to the percentage of time a website is fully operational and accessible to users. A high uptime percentage, typically expressed as 99.9% or higher, signifies that users can reliably access a WordPress site without interruptions. This level of availability is essential, as even brief downtimes can lead to lost traffic, diminishment of user trust, and potential declines in search engine rankings.

Performance metrics extend beyond uptime to encompass server response times and load times. Server response time measures how quickly a server begins to deliver requested content to a user’s browser after receiving a request. This metric is especially important for WordPress websites, as slow server responses can frustrate users and lead to increased bounce rates. Conversely, optimal server response time contributes positively to user experience and is a vital factor in SEO, as search engines prefer sites that load quickly and efficiently.

Load time, on the other hand, indicates how long it takes for a complete webpage to render in a user’s browser. This encompasses everything from HTML and CSS loading to images and JavaScript executing. Studies consistently show that faster-loading websites enjoy higher user engagement, which directly correlates with improved search engine rankings. In this context, employing the right WordPress themes for bloggers that are optimized for speed, as well as leveraging effective caching strategies through top WordPress caching plugins, can significantly enhance load times.

Ultimately, understanding these performance metrics is vital when selecting the best WordPress hosting services. Considering uptime and server response times will ensure that your WordPress website remains speedy and reliable, fostering a better user experience and enhancing your site’s visibility in search engine results.

Security Features to Look For in a Hosting Provider

When selecting a reliable hosting provider for your WordPress site, it is imperative to consider the security features they offer. A solid foundation of security not only protects your website but also helps maintain your reputation and the trust of your visitors. One of the fundamental features you should look for is SSL certification. An SSL certificate encrypts the data exchanged between your website and its users, ensuring sensitive information such as passwords and credit card details remain private. Most reputable WordPress hosting providers offer SSL certifications, often at no additional cost, making it a must-have feature.

In addition to SSL, a crucial component of website security is a comprehensive firewall. Hosting providers should implement both hardware and software firewalls to safeguard against unauthorized access and malicious attacks. Firewalls actively monitor incoming and outgoing traffic, filtering potentially harmful requests before they can affect your site. Furthermore, malware scanning is another essential feature. Regular scanning can detect harmful code within your WordPress templates, plugins, or files, allowing for immediate action to mitigate risks. Many of the best WordPress hosting providers have integrated malware scanners that can automatically remove threats or alert you when issues arise.

Backup solutions also play a vital role in preserving the integrity of your WordPress website. Frequent backups ensure that your data is not lost in the event of a cyber attack or operational failure. Hosting providers may offer automated daily backups, along with easy restoration options, streamlining the recovery process. Additionally, look for hosting services that include WordPress security plugins within their offerings, as these can further bolster your website’s protection against vulnerabilities. By evaluating these essential security features, you can choose a hosting provider that prioritizes the safety and security of your WordPress site.

Customer Support: The Unsung Hero of Hosting

When it comes to choosing the right WordPress hosting provider, customer support plays a pivotal role that is often overlooked. While speed and reliability are typically at the forefront of discussions, the importance of having robust support frameworks cannot be stressed enough. Users may encounter a variety of technical challenges ranging from server downtime to WordPress plugin conflicts. Therefore, understanding the types of support offered is essential for the seamless operation of a WordPress website.

Most reputable WordPress hosting services provide multiple channels for customer support, including live chat, email, and phone support. Live chat is often the preferred method for many users, as it enables instant communication with a support representative, facilitating quick problem resolution. On the other hand, email support may be beneficial for less urgent issues that can be articulated in detail. Phone support, although less commonly used, offers a more direct conversation for complex issues that require thorough explanation. Each of these channels has its advantages and should be available 24/7, particularly for websites that operate round the clock.

The response times of customer support are also crucial. A hosting provider with quick response times can significantly alleviate the stress of encountering technical problems. Ideally, users should look for hosting services that promise a response time of less than an hour for critical issues. Quick resolution of technical difficulties allows users to maintain website uptime, which is critical for both user experience and SEO ranking.

Ultimately, the significance of reliable customer support cannot be overstated when considering providers for your WordPress website. Whether you are selecting the best WordPress hosting or evaluating potential WordPress plugins, factoring in the strength of customer support can be a decisive element in ensuring the success and stability of your online presence.

Exclusive Deals and Discounts on WordPress Hosting

In today’s competitive landscape, many hosting providers are offering exclusive deals and discounts on their WordPress hosting services. These offers can significantly reduce the costs associated with setting up and maintaining a WordPress website, making them highly beneficial for both new and existing users. By leveraging these deals, businesses can invest their savings into other aspects of their online presence, such as premium themes and best WordPress plugins, ultimately enhancing their overall site performance.

For instance, numerous WordPress hosting providers frequently run promotional campaigns that provide substantial discounts. This can range from reduced monthly fees to free domain registrations for the first year. Providers such as Bluehost and SiteGround often feature special pricing for new customers who choose their WordPress website builder services. Additionally, promotional periods during major holidays and sales events like Black Friday or Cyber Monday can yield extraordinary savings on WordPress hosting plans.

Moreover, many of these hosting services have affiliate programs that allow business owners to benefit from exclusive pricing. By using specific affiliate links, users can access discounted rates and added features, which might not be available to general customers. For example, opting for a particular provider through an affiliate link could result in free premium WordPress themes for bloggers or even access to the best WordPress SEO plugins.

To take full advantage of these offers, it is advisable to remain updated on the latest deals available from various hosting providers. Signing up for newsletters or following them on social media platforms can help users stay informed about any emerging discounts. Utilize these exclusive offers not only to save on hosting but also to enhance the security and speed of your WordPress site, ensuring your online presence remains competitive and user-friendly.

SEO Tips for Your WordPress Site and Hosting

Search engine optimization (SEO) is an essential factor for any website owner looking to increase visibility and traffic. For those utilizing WordPress, selecting the right hosting provider can significantly impact your site’s SEO performance. Fast WordPress hosting services ensure that your website loads quickly, a crucial ranking factor for search engines like Google. A slow-loading site can lead to high bounce rates, negatively affecting your overall SEO strategy. Therefore, when searching for the best WordPress hosting options, prioritize speed and reliability as core criteria.

In addition to speed, the quality of the server’s uptime is another critical SEO factor. Consistent downtime can lead to search engines crawling your site less frequently, which may hinder your indexing capabilities. Reliable hosting services typically guarantee high uptime percentages, often above 99.9%, ensuring that your site remains accessible to both users and search engines.

Moreover, consider using recommended WordPress SEO plugins that help optimize your site further. These plugins can assist in generating sitemaps, optimizing page titles and descriptions, and managing redirects, all of which are vital for enhancing your site’s search engine visibility. Popular options include Yoast SEO and All in One SEO Pack, which integrate seamlessly with most WordPress themes for bloggers.

Another aspect that many overlook is the regional data center of the hosting provider. Choosing a host with data centers located near your target audience can significantly enhance loading speeds, which, as mentioned previously, is vital for SEO. When signing up for a hosting plan, take advantage of any WordPress hosting deals that offer optimal performance at a competitive rate.

In conclusion, investing in the best WordPress hosting provider can yield significant SEO benefits. By focusing on speed, reliability, and cutting-edge SEO plugins, you can maximize your WordPress site’s potential and improve its overall search engine performance.

The best WordPress Hosting Providers

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1. An overview of data protection

General information

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.

Data recording on this website

Who is the responsible party for the recording of data on this website (i.e., the “controller”)?

The data on this website is processed by the operator of the website, whose contact information is available under section “Information about the responsible party (referred to as the “controller” in the GDPR)” in this Privacy Policy.

How do we record your data?

We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form. Other data shall be recorded by our IT systems automatically or after you consent to its recording during your website visit. This data comprises primarily technical information (e.g., web browser, operating system, or time the site was accessed). This information is recorded automatically when you access this website.

What are the purposes we use your data for?

A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyze your user patterns.

What rights do you have as far as your information is concerned?

You have the right to receive information about the source, recipients, and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. If you have consented to data processing, you have the option to revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to demand that the processing of your data be restricted under certain circumstances. Furthermore, you have the right to log a complaint with the competent supervising agency. Please do not hesitate to contact us at any time if you have questions about this or any other data protection related issues.

Analysis tools and tools provided by third parties

There is a possibility that your browsing patterns will be statistically analyzed when your visit this website. Such analyses are performed primarily with what we refer to as analysis programs. For detailed information about these analysis programs please consult our Data Protection Declaration below.

2. Hosting

We are hosting the content of our website at the following provider:

External Hosting

This website is hosted externally. Personal data collected on this website are stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a web site. The external hosting serves the purpose of fulfilling the contract with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of secure, fast, and efficient provision of our online services by a professional provider (Art. 6(1)(f) GDPR). If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6 (1)(a) GDPR and § 25 (1) TTDSG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TTDSG. This consent can be revoked at any time. Our host(s) will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data. We are using the following host(s): SG Hosting Inc 700 N. Fairfax St, Suite 614, Alexandria 22314 VA, USA

Data processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.

3. General information and mandatory information

Data protection

The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration. Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected. We herewith advise you that the transmission of data via the Internet (i.e., through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third-party access.

Information about the responsible party (referred to as the “controller” in the GDPR)

The data processing controller on this website is: Mussie Haile Lohmühlenstraße 65 12435 Berlin E-mail: admin@guidingventures.com The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g., names, e-mail addresses, etc.).

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons cease to apply.

General information on the legal basis for the data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9 (2)(a) GDPR, if special categories of data are processed according to Art. 9 (1) DSGVO. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49 (1)(a) GDPR. If you have consented to the storage of cookies or to the access to information in your end device (e.g., via device fingerprinting), the data processing is additionally based on § 25 (1) TTDSG. The consent can be revoked at any time. If your data is required for the fulfillment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, if your data is required for the fulfillment of a legal obligation, we process it on the basis of Art. 6(1)(c) GDPR. Furthermore, the data processing may be carried out on the basis of our legitimate interest according to Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.

Information on data transfer to the USA and other non-EU countries

Among other things, we use tools of companies domiciled in the United States or other from a data protection perspective non-secure non-EU countries. If these tools are active, your personal data may potentially be transferred to these non-EU countries and may be processed there. We must point out that in these countries, a data protection level that is comparable to that in the EU cannot be guaranteed. For instance, U.S. enterprises are under a mandate to release personal data to the security agencies and you as the data subject do not have any litigation options to defend yourself in court. Hence, it cannot be ruled out that U.S. agencies (e.g., the Secret Service) may process, analyze, and permanently archive your personal data for surveillance purposes. We have no control over these processing activities.

Revocation of your consent to the processing of data

A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)

IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21(1) GDPR). IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING AT ANY TIME. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to log a complaint with the competent supervisory agency

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.

Information about, rectification and eradication of data

Within the scope of the applicable statutory provisions, you have the right to demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data at any time. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time.

Right to demand processing restrictions

You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time. The right to demand restriction of processing applies in the following cases:
  • In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
  • If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data instead of demanding the eradication of this data.
  • If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
  • If you have raised an objection pursuant to Art. 21(1) GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.
If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.

SSL and/or TLS encryption

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line. If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

Rejection of unsolicited e-mails

We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in our Site Notice to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.

4. Recording of data on this website

Cookies

Our websites and pages use what the industry refers to as “cookies.” Cookies are small data packages that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them, or they are automatically eradicated by your web browser. Cookies can be issued by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies into websites (e.g., cookies for handling payment services). Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of these cookies (e.g., the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior or for promotional purposes. Cookies, which are required for the performance of electronic communication transactions, for the provision of certain functions you want to use (e.g., for the shopping cart function) or those that are necessary for the optimization (required cookies) of the website (e.g., cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6(1)(f) GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of required cookies to ensure the technically error-free and optimized provision of the operator’s services. If your consent to the storage of the cookies and similar recognition technologies has been requested, the processing occurs exclusively on the basis of the consent obtained (Art. 6(1)(a) GDPR and § 25 (1) TTDSG); this consent may be revoked at any time. You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete-function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited. Which cookies and services are used on this website can be found in this privacy policy.

Consent with Usercentrics

This website uses the consent technology of Usercentrics to obtain your consent to the storage of certain cookies on your device or for the use of specific technologies, and to document the former in a data protection compliant manner. The party offering this technology is Usercentrics GmbH, Sendlinger Straße 7, 80331 München, Germany, website: https://usercentrics.com/ (hereinafter referred to as “Usercentrics”). Whenever you visit our website, the following personal data will be transferred to Usercentrics:
  • Your declaration(s) of consent or your revocation of your declaration(s) of consent
  • Your IP address
  • Information about your browser
  • Information about your device
  • The date and time you visited our website
Moreover, Usercentrics shall store a cookie in your browser to be able to allocate your declaration(s) of consent or any revocations of the former. The data that are recorded in this manner shall be stored until you ask us to eradicate them, delete the Usercentrics cookie or until the purpose for archiving the data no longer exists. This shall be without prejudice to any mandatory legal retention periods. The Usercentrics banner on this website has been configured with the assistance of eRecht24. This can be identified by the eRecht24 logo. To display the eRecht24 logo in the banner, a connection to the image server of eRecht24 will be established. In conjunction with this, the IP address is also transferred; however, is only stored in anonymized form in the server logs. The image server of eRecht24 is located in Germany with a German provider. The banner as such is provided exclusively by Usercentrics. Usercentrics uses cookies to obtain the declarations of consent mandated by law. The legal basis for the use of specific technologies is Art. 6(1)(c) GDPR.

Contact form

If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent. The processing of these data is based on Art. 6(1)(b) GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6(1)(f) GDPR) or on your agreement (Art. 6(1)(a) GDPR) if this has been requested; the consent can be revoked at any time. The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g., after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions, in particular retention periods.

Request by e-mail, telephone, or fax

If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent. These data are processed on the basis of Art. 6(1)(b) GDPR if your inquiry is related to the fulfillment of a contract or is required for the performance of pre-contractual measures. In all other cases, the data are processed on the basis of our legitimate interest in the effective handling of inquiries submitted to us (Art. 6(1)(f) GDPR) or on the basis of your consent (Art. 6(1)(a) GDPR) if it has been obtained; the consent can be revoked at any time. The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

5. Social media

Facebook

We have integrated elements of the social network Facebook on this website. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook’s statement the collected data will be transferred to the USA and other third-party countries too. An overview of the Facebook social media elements is available under the following link: https://developers.facebook.com/docs/plugins/. If the social media element has been activated, a direct connection between your device and the Facebook server will be established. As a result, Facebook will receive information confirming your visit to this website with your IP address. If you click on the Facebook Like button while you are logged into your Facebook account, you can link content of this website to your Facebook profile. Consequently, Facebook will be able to allocate your visit to this website to your user account. We have to emphasize that we as the provider of the website do not receive any information on the content of the transferred data and its use by Facebook. For more information, please consult the Data Privacy Policy of Facebook at: https://de-de.facebook.com/privacy/explanation. If your approval (consent) has been obtained the use of the abovementioned service shall occur on the basis of Art. 6 Sect. 1 lit. a GDPR and § 25 TTDSG (German Telecommunications Act). Such consent may be revoked at any time. If your consent was not obtained, the use of the service will occur on the basis of our legitimate interest in making our information as comprehensively visible as possible on social media. Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the privacy information when using the Facebook tool and for the privacy-secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook. Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendumhttps://de-de.facebook.com/help/566994660333381 and https://www.facebook.com/policy.php.

Twitter

We have integrated functions of the social media platform Twitter into this website. These functions are provided by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland. If the social media element has been activated, a direct connection between your device and Twitter’s server will be established. As a result, Twitter will receive information on your visit to this website. While you use Twitter and the “Re-Tweet” function, websites you visit are linked to your Twitter account and disclosed to other users. We must point out, that we, the providers of the website and its pages do not know anything about the content of the data transferred and the use of this information by Twitter. For more details, please consult Twitter’s Data Privacy Declaration at: https://twitter.com/en/privacy. If your approval (consent) has been obtained the use of the abovementioned service shall occur on the basis of Art. 6(1)(a) GDPR and § 25 TTDSG (German Telecommunications Act). Such consent may be revoked at any time. If your consent was not obtained, the use of the service will occur on the basis of our legitimate interest in making our information as comprehensively visible as possible on social media. Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://gdpr.twitter.com/en/controller-to-controller-transfers.html. You have the option to reset your data protection settings on Twitter under the account settings at https://twitter.com/account/settings.

LinkedIn

This website uses elements of the LinkedIn network. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. Any time you access a page of this website that contains elements of LinkedIn, a connection to LinkedIn’s servers is established. LinkedIn is notified that you have visited this website with your IP address. If you click on LinkedIn’s “Recommend” button and are logged into your LinkedIn account at the time, LinkedIn will be in a position to allocate your visit to this website to your user account. We have to point out that we as the provider of the websites do not have any knowledge of the content of the transferred data and its use by LinkedIn. If your approval (consent) has been obtained the use of the abovementioned service shall occur on the basis of Art. 6 (1)(a) GDPR and § 25 TTDSG (German Telecommunications Act). Such consent may be revoked at any time. If your consent was not obtained, the use of the service will occur on the basis of our legitimate interest in making our information as comprehensively visible as possible on social media. Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.linkedin.com/help/linkedin/answer/62538/datenubertragung-aus-der-eu-dem-ewr-und-der-schweiz?lang=en. For further information on this subject, please consult LinkedIn’s Data Privacy Declaration at: https://www.linkedin.com/legal/privacy-policy.

6. Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics enables the website operator to analyze the behavior patterns of website visitors. To that end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the utilized operating system and the user’s origin. This data is summarized in a user-ID and assigned to the respective end device of the website visitor. Furthermore, Google Analytics allows us to record your mouse and scroll movements and clicks, among other things. Google Analytics uses various modeling approaches to augment the collected data sets and uses machine learning technologies in data analysis. Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing the user behavior patterns (e.g., cookies or device fingerprinting). The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored. The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TTDSG. You may revoke your consent at any time. Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.

Browser plug-in

You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en. For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en.

7. Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data is not collected or only on a voluntary basis. For the handling of the newsletter, we use newsletter service providers, which are described below.

Mailchimp

This website uses the services of Mailchimp to send out its newsletters. The provider is the Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. Among other things, Mailchimp is a service that can be deployed to organize and analyze the sending of newsletters. Whenever you enter data for the purpose of subscribing to a newsletter (e.g. your e-mail address), the information is stored on Mailchimp servers in the United States. With the assistance of the Mailchimp tool, we can analyze the performance of our newsletter campaigns. If you open an e-mail that has been sent through the Mailchimp tool, a file that has been integrated into the e-mail (a so-called web-beacon) connects to Mailchimp’s servers in the United States. As a result, it can be determined whether a newsletter message has been opened and which links the recipient possibly clicked on. Technical information is also recorded at that time (e.g. the time of access, the IP address, type of browser and operating system). This information cannot be allocated to the respective newsletter recipient. Their sole purpose is the performance of statistical analyses of newsletter campaigns. The results of such analyses can be used to tailor future newsletters to the interests of their recipients more effectively. If you do not want to permit an analysis by Mailchimp, you must unsubscribe from the newsletter. We provide a link for you to do this in every newsletter message. The data is processed based on your consent (Art. 6(1)(a) GDPR). You may revoke any consent you have given at any time by unsubscribing from the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place prior to your revocation. The data deposited with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter distribution list after you unsubscribe from the newsletter. Data stored for other purposes with us remain unaffected. Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://mailchimp.com/eu-us-data-transfer-statement/ and https://mailchimp.com/legal/data-processing-addendum/#Annex_C_-_Standard_Contractual_Clauses. After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist, if such action is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). The storage in the blacklist is indefinite. You may object to the storage if your interests outweigh our legitimate interest. For more details, please consult the Data Privacy Policies of Mailchimp at: https://mailchimp.com/legal/terms/.

8. eCommerce and payment service providers

Processing of Customer and Contract Data

We collect, process, and use personal customer and contract data for the establishment, content arrangement and modification of our contractual relationships. Data with personal references to the use of this website (usage data) will be collected, processed, and used only if this is necessary to enable the user to use our services or required for billing purposes. The legal basis for these processes is Art. 6(1)(b) GDPR. The collected customer data shall be deleted upon completion of the order or termination of the business relationship and upon expiration of any existing statutory archiving periods. This shall be without prejudice to any statutory archiving periods.

Data transfer upon closing of contracts for services and digital content

We share personal data with third parties only if this is necessary in conjunction with the handling of the contract; for instance, with the financial institution tasked with the processing of payments. Any further transfer of data shall not occur or shall only occur if you have expressly consented to the transfer. Any sharing of your data with third parties in the absence of your express consent, for instance for advertising purposes, shall not occur. The basis for the processing of data is Art. 6(1)(b) GDPR, which permits the processing of data for the fulfilment of a contract or for pre-contractual actions.

9. Online-based Audio and Video Conferences (Conference tools)

Data processing

We use online conference tools, among other things, for communication with our customers. The tools we use are listed in detail below. If you communicate with us by video or audio conference using the Internet, your personal data will be collected and processed by the provider of the respective conference tool and by us. The conferencing tools collect all information that you provide/access to use the tools (email address and/or your phone number). Furthermore, the conference tools process the duration of the conference, start and end (time) of participation in the conference, number of participants and other “context information” related to the communication process (metadata). Furthermore, the provider of the tool processes all the technical data required for the processing of the online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker and the type of connection. Should content be exchanged, uploaded, or otherwise made available within the tool, it is also stored on the servers of the tool provider. Such content includes, but is not limited to, cloud recordings, chat/ instant messages, voicemail uploaded photos and videos, files, whiteboards, and other information shared while using the service. Please note that we do not have complete influence on the data processing procedures of the tools used. Our possibilities are largely determined by the corporate policy of the respective provider. Further information on data processing by the conference tools can be found in the data protection declarations of the tools used, and which we have listed below this text.

Purpose and legal bases

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6(1)(b) GDPR). Furthermore, the use of the tools serves to generally simplify and accelerate communication with us or our company (legitimate interest in the meaning of Art. 6(1)(f) GDPR). Insofar as consent has been requested, the tools in question will be used on the basis of this consent; the consent may be revoked at any time with effect from that date.

Duration of storage

Data collected directly by us via the video and conference tools will be deleted from our systems immediately after you request us to delete it, revoke your consent to storage, or the reason for storing the data no longer applies. Stored cookies remain on your end device until you delete them. Mandatory legal retention periods remain unaffected. We have no influence on the duration of storage of your data that is stored by the operators of the conference tools for their own purposes. For details, please directly contact the operators of the conference tools.

Conference tools used

We employ the following conference tools:

Zoom

We use Zoom. The provider of this service is Zoom Communications Inc, San Jose, 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113, USA. For details on data processing, please refer to Zoom’s privacy policy: https://zoom.us/en-us/privacy.html. Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://zoom.us/de-de/privacy.html.

TeamViewer

We use TeamViewer. The provider is TeamViewer Germany GmbH, Jahnstr. 30, 73037 Göppingen. Details about data processing can be found in the TeamViewer privacy policy: https://www.teamviewer.com/en/privacy-policy/.

Skype for Business

We use Skype for Business. The provider is Skype Communications SARL, 23-29 Rives de Clausen, L-2165 Luxembourg. Details of data processing can be found in Skype’s privacy policy: https://privacy.microsoft.com/en-us/privacystatement/.

Microsoft Teams

We use Microsoft Teams. The provider is the Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. For details on data processing, please refer to the Microsoft Teams privacy policy: https://privacy.microsoft.com/en-us/privacystatement.

Google Hangouts

We use Google Hangouts. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. For details on data processing, please see the Google Hangouts privacy policy: https://policies.google.com/privacy?hl=en.

Whereby

We use Whereby. The provider of this service is Video Communication Services AS, Gate 1 No. 101, 6700 Måløy, Norway. According to Whereby it is possible that your personal data will also be transferred to non-EU countries (e.g., the United States). The data transfer to non-EU countries is based on standard contractual clauses of the EU Commission. For details please visit: https://whereby.com/information/tos/privacy-policy/.

10. Custom Services

Handling applicant data

We offer website visitors the opportunity to submit job applications to us (e.g., via e-mail, via postal services on by submitting the online job application form). Below, we will brief you on the scope, purpose and use of the personal data collected from you in conjunction with the application process. We assure you that the collection, processing, and use of your data will occur in compliance with the applicable data privacy rights and all other statutory provisions and that your data will always be treated as strictly confidential.

Scope and purpose of the collection of data

If you submit a job application to us, we will process any affiliated personal data (e.g., contact and communications data, application documents, notes taken during job interviews, etc.), if they are required to make a decision concerning the establishment or an employment relationship. The legal grounds for the aforementioned are § 26 BDSG according to German Law (Negotiation of an Employment Relationship), Art. 6(1)(b) GDPR (General Contract Negotiations) and – provided you have given us your consent – Art. 6(1)(a) GDPR. You may revoke any consent given at any time. Within our company, your personal data will only be shared with individuals who are involved in the processing of your job application. If your job application should result in your recruitment, the data you have submitted will be archived on the grounds of § 26 BDSG and Art. 6(1)(b) GDPR for the purpose of implementing the employment relationship in our data processing system.

Data Archiving Period

If we are unable to make you a job offer or you reject a job offer or withdraw your application, we reserve the right to retain the data you have submitted on the basis of our legitimate interests (Art. 6(1)(f) GDPR) for up to 6 months from the end of the application procedure (rejection or withdrawal of the application). Afterwards the data will be deleted, and the physical application documents will be destroyed. The storage serves in particular as evidence in the event of a legal dispute. If it is evident that the data will be required after the expiry of the 6-month period (e.g., due to an impending or pending legal dispute), deletion will only take place when the purpose for further storage no longer applies. Longer storage may also take place if you have given your agreement (Article 6(1)(a) GDPR) or if statutory data retention requirements preclude the deletion.

Admission to the applicant pool

If we do not make you a job offer, you may be able to join our applicant pool. In case of admission, all documents and information from the application will be transferred to the applicant pool in order to contact you in case of suitable vacancies. Admission to the applicant pool is based exclusively on your express agreement (Art. 6(1)(a) GDPR). The submission agreement is voluntary and has no relation to the ongoing application procedure. The affected person can revoke his agreement at any time. In this case, the data from the applicant pool will be irrevocably deleted, provided there are no legal reasons for storage. The data from the applicant pool will be irrevocably deleted no later than two years after consent has been granted.
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